Condition of sale

The offer and sale of products on our website are governed by the following General Conditions of Online Sale.

Conclusion of the contract

1.1 The order sent via the online form by the customer represents an offer addressed to Croce Del Sud Srl aimed at concluding a sales contract, under the conditions indicated therein and in compliance with these General Conditions of Sale which, with the electronic transmission of the order form, the customer undertakes to observe in relations with Croce Del Sud Srl Therefore, with the electronic transmission of the order form, the customer confirms that he knows and accepts the General Conditions of Sale as well as having received the additional information that can always be consulted on the Amenshop website, and recalled via links. Incomplete and/or error-containing orders cannot be considered for the purposes indicated in this article.

1.2 After having transmitted the order in electronic format, the customer will receive a confirmation email containing the details of the order (Order Confirmation). The execution of orders is subject to the full payment of the price, the availability of the products in stock as well as to particular conditions for which the shipment by Croce del Sud Srl is not possible. Consequently, in the event of insurmountable logistical difficulties or failure to pay the price or the lack of availability of the products in stock, the contract will be automatically terminated, communicated to the customer by email, which will be followed by the refund of any amount already paid as the price.

Product features and prices

2.1 The characteristics of the products are those presented on the website and described in each product sheet. The images and colours of the products offered for sale online may however not correspond to the real ones as a result of the uniqueness of the handcrafted pieces, photographic distortions or as a result of the particular Internet browser and monitor used.

2.2 Prices are inclusive of 22% VAT. The prices indicated on the Amenshop website at the time of ordering are decisive. If the country is outside the European Community, VAT will not be displayed and only the transport costs for the defined location will appear. All taxes and any customs duties are the responsibility of the buyer.

Shipping/Delivery Costs

3.1 Shipping costs throughout Italy are free for orders over €30. For shipments outside Italy, the costs are divided as follows: €9.90 including VAT for shipments within the European Union (free for orders over €100), €30 including VAT for all other countries. Croce del Sud reserves the right to terminate the sales contract for any logistical difficulties in international shipments, which will be followed by a full refund of the amount paid as the price.

3.2 In case of visible damage to the packaging, the customer is required to check, at the time of delivery, the product supplied in the presence of the courier, not to accept the package and to contact us immediately.

Delivery times

4.1 Delivery times may vary based on the availability of the material in stock, the need to order the requested material, transport and customs times. Delivery times vary on average from 1 to 3 working days for shipments in Italy, from 2 to 7 for shipments to a country in the European Union and from 6 to 14 days for the rest of the world, unless otherwise communicated published in the product sheet and/or in the order confirmation.

4.2 Croce Del Sud Srl will provide a single shipment of the complete order of all the goods ordered, as soon as they are available. In the event that the Customer wishes to partially process the order, he/she is asked to contact the Croce Del Sud Srl offices to make a specific request. In this case, the payment of a contribution for the shipment will be required, to be estimated according to the destination areas.

Payment Methods

5.1 Payment for the price of the products and the related shipping costs can be made in cash on delivery (Cash on Delivery - COD), by credit card, rechargeable electronic card, PayPal or by payment in installments via Scalapay. If you buy with Scalapay you receive your order immediately and pay in 3 installments. You acknowledge that the installments will be transferred to Incremento SPV Srl, to related parties and their assignees, and that you authorize such transfer. Payment by bank transfer is also accepted, for all instructions you can contact customercare@amencollection.com .

5.2 The payment information will never be used by Croce Del Sud Srl except to complete the procedures relating to the purchase and to issue the relevant refunds in the event of any returns of the products, following the exercise of the right of withdrawal, or if it is necessary to prevent or report to the police the commission of fraud on Amen.

Right to cancel/modify your order

6.1 If you wish to cancel or modify your order, you must do so before receiving confirmation of shipment. To cancel or modify your order, you can write to customercare@amencollection.com and specify the reference number and any other useful information (name, surname, order date, etc.) to uniquely identify the order in question. You will receive confirmation of cancellation/modification of the order and all information relating to the refund of any amount already paid.

Right of withdrawal

7.1 In accordance with the provisions of the Consumer Code, the customer has the right to exercise the right of withdrawal from the sales contract in the following ways: a) The request must be sent to Croce Del Sud Srl within 14 (fourteen) working days of receiving the products; b) Croce del Sud will provide the refund (within 30 days of receiving the returned material which must be returned, with the costs borne by the Customer, to the following address: Croce Del Sud Srl Via Enrico Mattei 51 - 52100 Arezzo - - Italy. Customer service email: customercare@amencollection.com , telephone +39 0575 1812010 with opening hours: Monday to Friday, from 9 to 13 and from 14.30 to 18.30.

7.2 The right of withdrawal cannot be exercised on personalised or made-to-measure products.

Exchange of defective goods

8.1 In the event of proven manufacturing defects within the terms of the relevant warranty available on the “Maintenance and Warranty” page, product replacement is guaranteed. It is necessary to contact customer service at customercare@amencollection.com specifying Order No., name, surname and order date and attaching one or more photos that identify the defect. All the details are described on the “Returns” page.

Data protection

9.1 The data controller of the data collected through this site is Croce Del Sud Srl Via Enrico Mattei, 51 – 52100 Arezzo - Italy. It decides autonomously on the purposes and methods of processing, as well as on the security procedures to be applied to guarantee the confidentiality, integrity and availability of the data. Some data must be provided to Croce Del Sud Srl for the completion of the contract. Any refusal to communicate to Croce Del Sud Srl certain data marked as mandatory makes it impossible to pursue the main purpose of the specific collection: such refusal could, for example, make it impossible for Croce Del Sud Srl to execute the purchase contract for products on Amenshop.

9.2 Croce Del Sud Srl stores the personal data of customers on servers located in Italy, used only for internal use and in full compliance with the provisions of Italian law Legislative Decree 196/2003 Personal Data Protection Code. Personal data will be treated with the utmost confidentiality, will not be sold or, in any way, disclosed to third parties for commercial or private purposes. This also applies to e-mail addresses, which will be used exclusively for sending automatic messages on the status of the order and, where consented, the newsletter (customer information, special offers). For more information, you can consult the "Privacy policy" page. In any case, it is always possible to request and obtain the cancellation of personal data from our database, simply by sending a request via email to customercare@amencollection.com .

Applicable law and dispute resolution

10.1 The General Conditions of Sale are governed by Italian law and in particular by Legislative Decree no. 206 of 6 September 2005 on the Consumer Code, with specific reference to the legislation on distance contracts and by Legislative Decree no. 70 of 9 April 2003 on certain aspects concerning electronic commerce.

10.2 For any dispute arising from these general conditions of sale, it is agreed, pursuant to the law in force, that the Court of Arezzo shall have jurisdiction.